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Return and exchange policy

PHP handles returns and refunds unconditionally within seven days, with a full refund:

In accordance with the consumer protection regulations of the Republic of China, the goods sold are entitled to a 7-day product appreciation period (including holidays) upon arrival. The appreciation period is for your reference and tasting comparison, not a product trial period!

The goods to be returned or exchanged must be brand new, unopened and fully packaged, otherwise the rights of return and exchange will be affected.

  • Health food is a personal consumable. To ensure the safety of the food, returns or exchanges will not be accepted once it has been opened or has exceeded the 7-day product appreciation period.
  • When ordering discount combination products, the complete combination must be returned or exchanged; if only some of the items in the combination are returned, the remaining items purchased will be calculated at the original price of the single product.
  • The expiration date of the current promotional products is indicated when they are sold. Therefore, after purchasing and completing the checkout, you agree. Returns and exchanges will not be accepted.
  • Return: If the goods you receive are defective/shortage/inconsistent with specifications, please contact our customer service within 7 days of receiving the goods (including holidays) and in a new, unopened and fully packaged condition. , customer service will explain the relevant return matters to you.

The following situations may affect your return rights:

  • The request for return is made more than 7 days after the goods were received.
  • You damage the product packaging, remove the sealing film or remove the label without affecting your inspection of the product.
  • You are provided with the opportunity to inspect the merchandise before you receive it.
  • Any other reasons beyond the necessity of inspection or attributable to you, resulting in damage, loss or alteration of the goods.